Updated 15th January 2021
Shipping appears to be improving
It appears that the Christmas rush is over and shipping times are more reasonable. Most Parcels to Victoria (for example) are arriving in 7 business days with Standard Post and about 3 working days with Express Post.
Be aware that the Express Post guarantee is still suspended but does remain the quickest way to send parcels.
For Orders to New Zealand, this is still a little up and down as it depends completely on available flights which are not yet on a reliable schedule. Orders are taking about two weeks at this stage.
Updated 22nd September 2020
Shipping to Victoria is taking 3 weeks
I have been informed that Parcels to Victoria are taking 13 Business Day from lodgement to be delivered - on average.
This is nearly three weeks! So please keep this in mind and use your tracking numbers to see where your parcel is.
Shipping to New Zealand
Orders to New Zealand are still taking about two weeks. It is all dependant on flight availability but at the moment it appears to be pretty consistent.
Shipping to WA
Please be aware that parcels to WA are also taking much longer. Australia Post stated that they allow 9 business days for parcels to WA and then another 5 business days before they consider it late. So a standard parcel is taking two weeks to arrive! Something to keep in mind.
Updated 1st September 2020
Shipping to Victoria is now very slow.
Based on current information, most parcels sent to Victoria are held by the state for three days before progressing into the network. This is to help clear the backlog of packages to Victoria. With this in mind, Express post is taking five business days and standard post is approximately seven business days. There is nothing we can do to speed up the process; we need to understand that things are taking time.
Shipping to New Zealand
This seems to be reliant on available flights which varies considerably. We see some parcels arrive in a week and others taking three weeks or longer. This is out of control, and unfortunately, we need to understand that a package may be slow in arriving.
Tracking Number for all Parcels.
Tracking numbers can be found in your online account. Log in and look in Order History. Find your order in the list and click on "Details". Scroll to the bottom of the page, and your tracking number is available - click the link.
All parcels have a tracking number, so please use this to see where your package is and be aware that it may sit for a few days at one location, or not be updated until closer to its final delivery location. This is out of our control.
Updated 6th August 2020
Shipping to Melbourne has been slow this week as Australia Post have struggled with freight flights into Victoria. This also affects parcels to Tasmania and South Australia. It is hoped that things will improve by Friday (7/8/20).
We are still working hard to make sure most products are available. Deliveries are a little slower at the moment, but stock is still being received. The aluminium flat wire is in high demand and although the silver colour is out of stock, there are other colours available.
Tracking numbers for all orders can be found in your online account history. Look at the details of your order and at the bottom, click on tracking number to see its current status.
Updated 21st July 2020
Shipping to New Zealand seems to be taking 1-2 weeks, which is great news after the previous delays.
Shipping to Victoria is still a little slower and Express Post is highly recommended. Please be aware that mail to Tasmania and South Australia is also affected by the Victorian Lockdown as it is a mail hub for the southern states. If you are in a hurry for supplies Express Post is the fastest delivery method.
Stock levels are improving and I am constantly receiving new stock. Some items are not available and I disable anything that has no known delivery time. However a number of items are back in stock, Flat aluminium wire and 20ga Bright Copper, just to name a few.
Stay safe and happy creating.
Updated 3rd June 2020
In light of the problems with envelopes disappearing as they have no tracking, I have made a few changes.
Effective immediately, padded envelopes now cost $6.95 and are registered, giving tracking and a signature. If you prefer a satchel, this option is still available during checkout.
Updated 23rd April 2020
These are very unusual times, and we are all trying to adjust to new circumstances and government restrictions. As long as Australia Post is delivering, we will be shipping.
Below you will find some extra information on the current status of delivery delays and stock levels.
Stay Safe and Happy Creating.
Delivery Delays are continuing, especially between states as there are no flights for Australia Post to utilise and alternatives are being sort. It will take time for the backlog of parcels to be handled.
As of 23rd of April, Priority Letter Post is no longer available from Australia Post. In Metro areas, Standard letter delivery is now reduced to delivery every second day (not every day as previously). Regional Australia will see no change. This will slow down the delivery of any standard envelope posted in Australia. Changes to shipping options have been made to the site already, just keep in mind that envelopes will be a lot slower now.
Delivery times are longer than usual, and tracking does not seem to be regularly updating, due to the increased number of parcels Australia Post is handling.
If you have paid for standard shipping, please allow an extra three business days to the regular delivery schedule. Also, keep in mind that delivery times are for business days and do not include the day the item was shipped.
To receive your order as quickly as possible, I would recommend that you pay for Express Post as this is given priority over standard parcel post.
As at 23rd of April, parcels are still slow to Victorian states however they have made some headway in reducing the backlog.
Parcels appear to be taking even longer than other states, possibly due to the additional restrictions you have in place.
New Zealand customers.
As at 3rd June 2020 orders to New Zealand are taking about 4 weeks. The delay seems to be a lack of flights. Please check your tracking number to see where your parcel is and understand that it may be "awaiting departure" for a week of more.
As at 23rd of April, parcels are shipping to New Zealand, however there is a backlog due to a lack of international flights. Australia Post are working on a solution.
Orders are still shipping through the postal system. Please be aware that I have had a few problems with shipping orders placed after 11 am due to Australia Post website issues. If I cannot ship your order the same day, I will let you know and send it the next business day.
As at 23rd of April, stocks are still being received. Precious metals are also arriving, albeit slowly. A number of standard items have been removed as I can not replenish the stock and there is no guidance as to when my suppliers will receive stock.
While I am currently receiving stock from suppliers, the process has become very slow. I suggest checking back regularly or use the "Notify me when back in stock" feature available on each out of stock products page.
As we move closer to Easter, my suppliers are also running out of stock. Several products will not be available for some time. When I can not obtain an item in a reasonable time, I will remove it. Once things start to settle down, production starts up again, and I can restock, I will bring the products back.