Refunds are issued in accordance with state laws. Please see below for further details.


Change of Mind

If you find that the product you have ordered is not what you need or you have changed your mind just let us know. We are happy to exchange or issue a voucher for any returned items in original unused condition and packaging. 

Please be aware that vouchers/refunds will be issued once we receive the goods and will be via the original payment method. Shipping costs are at the buyer's expense for a change of mind.


Wrong Products Received

Occasionally mistakes are made, and if we send you the wrong product, please let us know as soon as possible.  We will be happy to send you out the correct product at no cost to you. We may ask you to send the incorrect product back to us at our expense.


Faulty Products

Sometimes there are manufacturing problems that we are unaware of, and it may mean that a product does not meet our high standards. Please let us know if there are any problems, and if the product is faulty, then we will replace it at no cost to you.  In some instances, we may ask you to send the defective product back to us at our expense.