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Information

Refunds

Refunds will be issued in accordance with state laws. Please see below for further details.

     

Change of Mind

If you find that the product you have ordered is not what you need or you have changed your mind just let us know.  We are happy to issue a refund for any returned items in original unused condition.  Please be aware that refunds will be issued once we receive the goods and will be via the original payment method.  No shipping costs will be refunded for a change of mind.

     

Wrong Products

Occasionally mistakes are made and if we send you the wrong product, please let us know as soon as possible.  We will be happy to send you out the correct product at no cost to you. We may ask you to send the wrong product back to us in the post (at our expense).

     

Faulty Products

Sometimes there are manufacturing problems that we are unaware of and it may mean that a product does not meet our high standards.  Please let us know if there are any problems and if the product is found to be faulty then we will replace it.  No shipping costs will be incurred if we are sending a replacement due to faulty workmanship.  In some instances we may ask you to send the faulty product back to us in the post (at our expense).